- SMARTTRAVEL MANAGEMENT PLATEFORM
We designed and engineered a comprehensive travel
management platform for one of Africa’s largest
financial institutions — from UX research to full-stack
delivery with a dedicated team of 8.
886+
Service requests
76+
Active missions
2
Months delivery
2
Dedicated team
- OVERVIEWEnd-to-end travel operations
A major pan-African financial institution needed a modern platform to manage complex, multi-destination business travel for hundreds of employees across the continent and beyond.
CLIENT
Pan-African Bank
Leading Financial Institution
INDUSTRY
Banking & Finance
Corporate Travel Management
SERVICES
UI/UX Design, Frontend & Backend Development, QA
TECH STACK
Angular
Nodejs
Typescript
PostgreSQL
Rest API
Figma
THE PROBLEM
Managing business travel across multiple African and European destinations involved
fragmented tools, manual coordination, and zero visibility over mission progress. Travel
managers juggled spreadsheets, emails, and phone calls to book flights, hotels, transfers, and
VIP services for dozens of delegates simultaneously. No real-time view of task completion or
service quality — leading to costly delays and declining satisfaction.
THE SOLUTION
We embedded a dedicated team of 8 — including UI/UX designers, Angular frontend
engineers, Node.js backend developers, and QA specialists — to work as an extension of the
client’s operations team. Starting with deep UX research and stakeholder interviews, we
mapped every travel workflow and designed a unified platform with full visibility from mission
creation through task-level execution.
- THE PROCESSFrom Discovery To Deployment
Discovery & Research
Stakeholder interviews, workflow mapping,
and competitive analysis to define the
product vision and information
architecture.
UI UX
DESIGN
Wireframing, prototyping, and high-fidelity
design in Figma. Iterative user testing with
travel managers to validate every flow.
Development
Agile sprints with Angular frontend and
Node.js backend. Role-based access, real-
time dashboards, and modular API
architecture.
QA & Launch
Comprehensive testing across devices and
user roles. Phased rollout with training
sessions and ongoing post-launch support.
- OVERVIEWEnd-to-end travel operations
A major pan-African financial institution needed a modern platform to manage complex, multi-destination business travel for hundreds of employees across the continent and beyond.
REAL TIME DASHBOARD
Comprehensive overview of missions, service requests,
task progress, overdue items, and team satisfaction at a
glance.
Multi-Destination Missions
Complex itineraries spanning multiple countries with leg-
by-leg tracking and scheduling.
TASK MANAGEMENT
Granular task tracking per service request — tickets,
hotels, transfers, meet & greet — with progress and status
indicators.
DELEGATE MANAGEMENT
Multiple delegates per mission with individual
preferences, service assignments, and personalized task
cards.
ROLE-BASED ACCESS
Distinct views and permissions for mission leaders, travel
officers, and delegates.
ANALYTICS & REPORTING
Weekly summaries, satisfaction rates, completion
metrics, and trend charts for continuous improvement.
- THE PRODUCTA CLOSER LOOK AT THE PLATEFORM
- IMPACTMeasurable Impact
85%
60%
Faster processing
Reduction in time to coordinate multi-destination travel arrangements.
100%
Digital Adoption
Full transition from manual spreadsheets to the centralized platform.